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    Delivery & Returns

    Delivery and returning policy

    • Working hours 9:00 am to 5:00 pm (Sunday – Thursday.)
    • Orders made after official business hours are converted to the next working day.
    • The order will be confirmed after communication from the customers, orders will not be confirmed by messages.
    • Orders above 99 NIS are shipped free of charge. 15 NIS shipping fees will be charged to orders under 99 NIS.
    • Delivery takes from 2 to 6 days by region.
    • It is possible to add an extra charge depends on the size of the product.


    Return policies

    • The exchange request must be made by calling the customer service number shown on the website or through the online Facebook Chat service at the bottom of the website screen or by calling our Website department on +972 592061010 (Please, attach the image of the product to be replaced.)
    • Any exchanges requests must be done withen 2-7 working days from the date of delivery.
    • Terms of product exchange:

        1) Product defect.

        2) nonconformity with product specifications shown on the product page on the site.

    • It is permissible to switch to another product with the same value, or more, if there is no defect in the product, that meets the conditions of the exchange.
    • There will be a 15 Shekels charge on pick up and delivery of the exchange transaction.
    • Original invoice must be presented when exchange is approved.
    • By making any purchase from the Sbitany Home web site, you are automatically subscribed to WhatsApp and Facebook messaging program in order to receive the latest offers and campaigns.
    • The company will refuse to exchange any used product in any way.
    • The company has the right to reject any requests or exchanges that violates any of the company's policy.
    • Warranties for repair only, It does not include exchanges.


    Returns at the Branch

    It is possible to return the goods at any of Sbitany Home Branch after coordinating with one of the Website team by calling +972 592061010.

    In order to facilitate the return process, you must bring your purchase invoice or receipt purchase bill card if you purchased with a credit card. And an ID card.


    important note

    We apologize if there are any prices errors, miss prints, typo or for any unexplained reason of any price on the site.  We reserve the right to cancel any order containing an price error. With full respect for our valued customers